Columns - Workplace Woes

Employee terminated while on leave for an injury

Back in March of this year I was terminated from an hourly job with the tourist industry in Hampton Roads. This was done whil...

P.O. Box 99134
Norfolk, VA 23509-9134

Roze writes a weekly column, Workplace Woes - Roze Knows^®, published on the Internet by WVEC, an ABC-TV affiliate.

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#	Date	Category	Headline	Teaser
226	08/07/07	CUSTOMER RELATIONS	Spa manager needs to handle her duties better	I’ve been going to the same spa for about six years. You can definitely call me a loyal customer. ...
227	09/04/07	CUSTOMER RELATIONS	Vendor upset by customer's assumption	You may think what I’m about to write to you is crazy, but it really did happen to me. I’m a vendor...
228	09/18/07	CUSTOMER RELATIONS	Wife opposed to husband taking on her friend as a client	My husband owns and runs his own business. He’s an architectural landscaper for mostly residential ...
229	11/20/07	CUSTOMER RELATIONS	Sales person is dumbfounded when no product is purchased	I don’t understand why this happened. I had a meeting with a potential client’s Vice- President abo...
230	01/15/08	CUSTOMER RELATIONS	Client's lying cannot be tolerated	I don’t know what to do. I have a client who misrepresented some things I said to his colleagues. ...
231	01/22/08	CUSTOMER RELATIONS	Customer uncomfortable that company discusses costs in public	I’ve got a customer service issue. Recently, I was in the waiting room of this particular business ...
232	02/12/08	CUSTOMER RELATIONS	Party planner left holding the bag on gift bag costs	I have several jobs and one of my jobs is a party planner for kids’ birthdays. I charge a flat fee ...
233	02/25/08	CUSTOMER RELATIONS	Patient expecting more communication from doctor	I have what I think you would call a customer service problem. I’ve been a patient of a local docto...
234	03/11/08	CUSTOMER RELATIONS	Office needs to handle payment issues in a more professional manner	I was so embarrassed when I got to work and saw these bright-colored flyers in each of our meeting r...
235	04/08/08	CUSTOMER RELATIONS	Supervisor needs to have heated discussions with employees away from customers	My girlfriend and I are regular customers of a little local eatery. We love the food and we find th...
236	04/22/08	CUSTOMER RELATIONS	Baker is frosted over wedding cake request	I have what I would call a full-time job and on the side I make wedding cakes. Wedding cakes are my...
237	08/19/08	CUSTOMER RELATIONS	Bakery employees need customer service training	For the second time in less than six weeks, I had a customer service problem with my town bakery. W...
238	09/02/08	CUSTOMER RELATIONS	The devil is in the details	I don’t know if you can help me or not. I do freelance work for web development companies. When I ...
239	09/16/08	CUSTOMER RELATIONS	Upcoming change in salon has stylist fuming	I have been a hairstylist for close to 20 years and what’s about to happen in the salon I’ve been wo...
240	10/14/08	CUSTOMER RELATIONS	Business person eager for response from potential client	After I had a phone conversation with a potential client concerning services I could provide him and...
241	10/14/08	CUSTOMER RELATIONS	Small business owner not being treated fairly	I own and run a small computer consulting business. My business partner and I do almost all the wor...
242	01/06/09	CUSTOMER RELATIONS	Customer upset with hairstylist's lack of appreciation	I just need to vent! I've always had some issues with our society's expectation that customers shou...
243	02/03/09	CUSTOMER RELATIONS	Freelancer wants more respect	I’m a freelancer and have a particular client that I’ve been doing work with for over three years. ...
244	03/03/09	CUSTOMER RELATIONS	Steady customer disgusted by sales tactics	Of course I want sales people to be honest with me and I’m very familiar with the saying, “You get w...
245	03/17/09	CUSTOMER RELATIONS	Customer's request makes employee uncomfortable	I’ve been working at a popular gift shop for years. I prefer to just do my job, mind my own busines...
246	04/28/09	CUSTOMER RELATIONS	Father's furious about driving school instruction	I have a big problem with the services of a private driving school I enrolled my teenage son in for ...
247	04/28/09	CUSTOMER RELATIONS	Retail employee sick of rude customers	This is in response to your April 14th article about people being tired of rude employees. Some of ...
248	04/28/09	CUSTOMER RELATIONS	Cashier defends of her line of work	I was offended by the April 14th article “ Customer tired of dealing with rude employees.” While I ...
249	07/21/09	CUSTOMER RELATIONS	Client's lack of response is unprofessional	Where has common courtesy gone? Yes, everyone is busy with lots to do. That shouldn’t stop people ...
250	08/18/09	CUSTOMER RELATIONS	Dog overnight boarding facility upsets client	Regarding the overnight boarding of dogs, do you think it’s right for a business to charge for two f...

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